Our Quality Assurance (QA) department ensures that all our activities such as production, packaging, labelling, storage and distribution comply with the international quality standards as laid down by various European governments. This process is called GMP, or Good Manufacturing Practice. A company must comply with these GMP standards in order to be able to produce and market veterinary medicines. As these veterinary standards are just as strict as the standards employed for human medicines, we undergo regular inspections by the Netherlands Health Care Inspectorate (part of the Ministry of Health, Welfare and Sport) just as human medicine manufacturers do.
Among other things, the GMP standards require that a specially trained industrial chemist - the Qualified Person - assess the production and analysis data for every production batch of every product before that batch can be released.
The QA department is also responsible for other quality-related processes such as internal and external inspections (of suppliers), the complaints procedure and the procedures surrounding product recalls.
Both the QA and QC departments are independent of production; they report directly to the Operations Manager.